Frequently Asked Questions

Find answers to common questions about Royalhands Cooperatives

What is Royalhands Cooperatives?

Royalhands Cooperatives is a member-owned financial cooperative that provides savings and loan services to its members. We help members grow their wealth through daily contributions and provide access to loans based on their savings history.

How do I become a member?

To become a member, simply click on the "Register" button on our homepage. You'll need to provide your personal information, NIN, BVN, and choose a contribution plan. You'll also need to upload required documents for verification.

What are the contribution plans?

We offer three daily contribution plans: ₦500, ₦1,000, and ₦5,000. You can choose any plan during registration that best fits your financial capacity. Each plan requires daily contributions at the specified amount.

How does the 1% maintenance fee work?

For every daily contribution, 1% of the principal amount goes to system maintenance. For example, if you contribute ₦500, ₦5 goes to maintenance and ₦495 is added to your savings. This helps us maintain and improve our platform.

How much can I borrow?

You can borrow up to 3 times your total contributions. For example, if you have contributed ₦50,000, you can borrow up to ₦150,000. Loans come with a 5% interest rate and a 6-month repayment period.

How do I make daily contributions?

After logging in, go to your dashboard and click on "Contribute". You can make contributions using your wallet balance. If your wallet balance is insufficient, you can fund it via Paystack or Flutterwave.

What happens if I miss a daily contribution?

Missing a contribution does not incur penalties, but consistent contributions help build your savings faster and increase your loan eligibility. We encourage members to maintain regular contributions for maximum benefits.

How do I apply for a loan?

Go to your dashboard and click on "Apply for Loan". Fill in the loan amount and purpose, then submit. Your application will be reviewed by our admin team. Once approved, the loan amount will be credited to your wallet.

How do I repay my loan?

To repay your loan, go to "My Loans" and click "Repay" on the loan you want to pay. You can make partial or full payments using your wallet balance. Regular repayments help maintain a good credit history.

Is my money safe?

Yes, we use industry-standard security measures to protect your data and funds. All transactions are encrypted, and we have strict verification processes to ensure the safety of your account.

Can I withdraw my savings?

Yes, you can withdraw your savings at any time. However, please note that withdrawing may affect your loan eligibility. Contact our support team for withdrawal requests.

How do I contact support?

You can reach our support team via the Contact Us page, email us at info@royalhandscoop.com, or call +234 123 456 7890. We're available Monday to Friday, 9 AM to 5 PM.